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Maintenance Procedure Details

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Maintenance Procedure Details

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Step 1: Credentials & Client Account Setup

 

We’ll obtain the credentials from the customer who purchased the maintenance subscription. The credentials will be stored in the project management interface, which manages the tasks.

Project -> Files -> Credentials

Each website will have a staging website version hosted on our server. So, in the project credentials document, there will always be two website credentials:

  1. Production
  2. Staging

 

Step 2: Work Initialization & Overview

 

The maintenance work will start the day after the purchase date.

We will comprehensively observe the website to understand its front-end and back-end functionality. We will meticulously document all observations as an overview, enabling us to reference this information at any time to grasp its purpose and essential details.

The information will also be stored in the project interface.

Project -> Files -> Overview

This overview will contain the following:

  • Post Types List, including the default page and post.
  • Individual page features. For example, if a page contains an advanced filter, it will be noted that it has a filter. A simple page with only paragraph content will be listed under the regular pages.
  • Archives.
  • Taxonomy Types.
  • Post types’s single view.
  • Product single view.
  • Shop
  • My Account
  • Cart
  • Checkout
  • Membership pages
  • Page Templates
  • 404
  • General Search Results
  • Product Search Results
  • All Interactive Features, such as:
    • Map
    • Animation
    • Forms
    • Filters
    • Search Field
    • Mobile Menu
    • Popup
    • Embed Features
    • Javascript Features.
    • Iframe, etc.
  • Plugins

 

Step 3: Content Classification

 

We’ll separate the work scopes into different classes based on the checking. The classes are:

  1. Daily
  2. Weekly
  3. Bi-weekly
  4. Monthly

 

Step 4: Essential Extensions Addition & Configuration

 

After thoroughly checking, we’ll add necessary/essential extensions based on our observations. The following plugins will be considered, but the list will vary from website to website.

  1. WP Rocket Pro
  2. Updraft Plus Pro + Cloud Storage
  3. WP Activity Log
  4. Solid Security or Wordfence Pro
  5. Divi/Elementor Pro (based on the customer’s request).

Those steps will be completed once after the subscription, which can take up to two weeks. However, the website will still be maintained during this time.

 

Daily Activities

 

 

/7 Uptime

The website will be monitored 24 hours to ensure it is always live and functional.

 

Daily Backup

We’ll keep a daily backup of the website in the cloud storage. It will be based on the subscription package chosen.

The latest 15-day backup will be stored in the cloud. Others will be deleted.

 

Activity Log Tracking

The activity logs will be checked daily to ensure no unusual/suspicious occurrences with any activities.

 

Weekly Activities

 

 

Website Updates

The themes and plugins will be observed once per week to ensure no updates remain left. But this would be performed on the staging website first, and if everything goes well, this would be performed on the production website. After the update on the staging website, the associated features will be inspected to confirm they are not affected by the updates.

If updating a plugin/theme causes any errors, we’ll try to fix them if those are minor. However, the following approach would be used for large or considerable development issues because it is out of the maintenance support scope.

We’ll report to you with a complete clarification about the following:

Error source – what causes this error.

 

Tracking Errors

We’ll check the log daily to ensure there are no errors. Themes, plugins, custom codes, and other software can generate errors. The log file will be enabled, but the logs will not be visible on the website.

If we find any errors that are minor, we’ll resolve them. But if there are large issues, we’ll inform you to take the necessary steps because the error could lead to development work. Though the development work is out of the maintenance service scope, we’ll report to you with a complete clarification about the following:

Error source – what causes this error.

Don’t worry about the errors because we also have Custom Development services. If you agree, we’ll have it covered with alternative solutions implemented on the website through custom development services.

 

Email Delivery

Every week, the form email will be checked to ensure the mails are sent to the mail address correctly and it is stored in the primary inbox. If there is a trouble, we’ll configure SMTP as needed.

 

Spam Checking/Removal

Spam elements will be checked for removal. There will be extra security to reduce the spamming. However, double-checking would be better to keep the website fresh and secure and spam-free.

 

Cart & Checkout Process

The cart and checkout will be checked to ensure they work as expected without any hassles and issues. From adding a product to the cart and then getting an email for the order – everything will be checked for smooth actions.

 

Split Testing

It’s an advanced feature that will be applied to two/three components at a time to review which one is more used/clicked by the customer.

 

Weekly Backup

We’ll keep a single backup per week, so there will be four backups at the end of the month. The latest 2 months of backup will be there, and others will be removed.

 

Bi-Weekly Activities

 

 

Speed Optimization

The website’s speed will be checked bi-weekly to ensure the website loads quickly and all the necessary optimization is done. It’s not the advanced Google Core Vital implementation but the regular loading speed improvement and optimization.

 

Website Revision

All website pages listed here will be checked to ensure no errors. This is a thorough check. We’ll not just visit the pages but also check closely to ensure the pages work as expected and there are no errors.

 

Security Ensure

At a two-week interval, the website will be scanned. Wordfence or other tools will be used to monitor the website. According to the scan result, we’ll fix the issues if they are minor. For any severe issues, the customer will be informed the customer to take necessary steps since the development support is out of the maintenance support scope.

Besides that, all themes and core files will be checked to ensure no junk files are there.

 

Interactive Elements Checking

The interactive elements listed here will be checked per week. It will make sure the components have no issues, and they run smoothly.

For example, the forms, maps, and animations will be checked to confirm they function correctly.

 

Monthly Activities

 

 

SEO General Issue Fixing, Or, Adjustments

Every month, there will be an auditing through the following website and we’ll work on it to fix the issues listed.

https://ahrefs.com/

This will involve the following:

  1. General issues (minor)
  2. Configuration
  3. Broken Links
  4. 404 Errors

Please note the issues that will be fixed here and considered as adjustments allocated per month. If it reaches the limit, the solutions will be postponed for the next month. Otherwise, it might cost extra payment if you want it to be resolved per month fully.

 

Google Core Vital

Every month, the website will be optimized once for keeping it compliant with Google Core Vital rules. This feature depends on the website backend mechanism – how they’re built. If the current build system of the website doesn’t comply with Google Core Vital, we’ll suggest the customer to think about that.

This is an essential feature of Google, so it must be prioritized to keep it fully compliant with Google.

 

Server & Database Check

The hosting configuration will be checked once per month. It will involve the following:

  1. Storage Capacity.
  2. Activity
  3. Temp Directory
  4. Unnecessary files removal.
  5. Improvement suggestions

 

Responsiveness & Content Format

The responsive design is a must-have feature of a website nowadays. To keep it always perfect, we’ll check the structural pages of the website once a month. It will be inspected on different devices and browsers to ensure the website is cross-browser supported and there are no issues with layouts.

We’ll check the structural pages’ content once a month to ensure there is no lousy formatting with the content and no layouts appear broken. It will mostly be checked on content-type pages and posts.

 

Development Support

Based on the subscription package, if it allows one/more features to be developed. This would be a monthly task so that customers can reach out anytime with any development support but within the allocated time/features.

For additional requests, feel free to reach out or you can use the contact form to let us know your working requirements, which is a different service: Custom Development.

 

Custom Code Monitoring

For custom-developed websites, we’ll monitor the custom code weekly. This involves the custom theme custom and code added through other sources. It’ll ensure the code format and validity are okay, and it has no regressions or conflicts with others.

 

Git Management

We’ll use GitHub for project code management. Every update of the theme will have version control. So anytime, as needed, one of the previous versions can be restored.

 

Website Audit

A report will be provided to the customer at the end of the month. It will involve everything that has been worked on this website throughout the month.

Not only that, but this report will also have suggestions on how to improve the website in various aspects.

The report will be provided containing the following:

  1. What tasks have been done throughout the month.
  2. How many issues have been resolved.
  3. How many issues are left unresolved.
  4. Performance Report
  5. Critical errors report.

 

Website Enhancements

Per month, based on the website context, we’ll make an enhancement to the website. It could be one of the following:

  1. A new section.
  2. A new CTA
  3. A new feature.
  4. An existing section improvement.
  5. Code Improvement

 

Google Analytics Report

It will be checked once per month. The information in this report will be provided separately from the monthly regular report sheet.

 

Addons

 

 

Landing Page

We’ll design a single landing page for the website. From design to development, we will cover everything.

However, it will be performed based on the customer’s request.

 

Article Writing

We’ll write an article for your website. This will be written based on the website context and considering the best need of the website.

 

Accessibility Improvement

Accessibility/WCAG is an important feature of a modern website so that people with disabilities can benefit from this website.

We’ll try to make the website accessibility compliant, which will be checked monthly to ensure the proper functionality.

 

CRM Management

Based on the customer’s request, we’ll run various campaigns through the CRM platform and manage everything. This will be included in the monthly report.

 

To learn more about Zeireed Click here.

 

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